| NOTICE |
Information About Delivery
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See all notices |
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Unless otherwise stated, your order/s is typically processed the same day we receive the payment. Subsequently QExpress will deliver to you in 1-2 business day thereafter.
Orders placed on Friday or eve public holidays would most likely be processed the following Monday/ business day.
Qxpress (Delivery time: 1-3 working days)
This service provides tracking number which is automatically updated in the system by Qoo10. You may track the location of the item through Qxpress. In any case if you do not receive your order after 4 business days, you may email Qxpress for more information at info@qxpress.sg. Please provide them with your order number.
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| FAQ |
How to return / exchange items?
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Items must be returned in the original manufacturer's packaging factory sealed in the same way you received it, including instruction manuals and all accessories.
The item is not depreciated and in resaleable condition including that:
It is unworn, unopened, unused and in its original condition.
All refund/exchanges must be done at our warehouse office. Please contact us directly first.
We reserve the right not to offer an exchange or refund if the above condition is not met.
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| FAQ |
How long is the warranty period?
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Warranty Period for all items start from either date of receipt, date of collection or 30 days from date of shipping (whichever is earlier).
Warranty Period for all items may differ and are stated accordingly in the items listing.
For any items repaired or replaced through warranty claims, its warranty continues for the remaining portion of the original Warranty Period for the items.
This warranty does not cover:
Cosmetic damage to outer surface/finishing and external parts of the product, including without limitation cracks, dents or scratches on the exterior casing, screen, camera lens, buttons and other attachments;
Deterioration of the product due to normal wear and tear, including without limitation rust or stains;
General maintenance, routine servicing and cleaning, product demonstration, or any other service other than repair;
Any other circumstance such that repair would be contradictory or not in compliance with good business practice.
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| FAQ |
How to order 100ml essential / carrier oil, and how much each?
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For 100ml essential oil:
http://list.qoo10.sg/gmkt.inc/Special/Special.aspx?sid=14720&banner_no=0#80813
For 100ml carrier oil
http://list.qoo10.sg/gmkt.inc/Special/Special.aspx?sid=14720&banner_no=0#80814
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| FAQ |
Can I consume essential oil? If yes, how much to use?
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Yes, we have many customers who add 2-3 drops organic lemon/peppermint/lavender to tea, or Vanilla for baking. Having said that, due to different people having different sensitivity and allergies, we generally do not recommend oral consumption unless you are a very experienced user.
In general, if you choose to ingest essential oils, it is crucial for your safety that you are following a protocol appropriate for your health. Consider that most protocols indicate only 1 or 2 drops of essential oil be ingested once, sometimes twice, per day. Make sure there is enough dilution before ingesting them.
To be safe, essential oils should not be ingested by children or pregnant or nursing mothers. We highly recommend you receive the guidance of a qualified health professional before proceeding ingesting essential oils. Thanks!
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| FAQ |
What is the expiry date of the oils?
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Pure essential oil do not have expiry date. In general, all our steam distilled essential oils have a shelf life of at least 2 years from our most recent batch, and even more when stored properly. Therefore extra care should be taken to store them safely away from sources of heat. Never leave oils in a place where the sun will shine directly on them - like in your car or on a window shelf in the bathroom, for example. Thanks.
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Are the essential oil organic? Is it safe to apply it on my skin?
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Hi, yes our essential oils are organic. For skin application, we recommend diluting all essential oils with a carrier oil before application on skin. This is to prevent adverse reactions for people with sensitive skin. Thanks!
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| FAQ |
Can the essential oil be used in my aroma diffuser/ nebulizer/ burner/ purifier/ humidifier?
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Hi, our essential oils can be used in ALL aroma diffuser/ nebulizer/ burner. Our essential oils can be used in MOST humidifier/ purifier. However, there are SOME equipment in the market that specifies that they CANNOT be used with pure essential oil. In this case, please do not use our essential oils. It is always the best and safest to check with your equipment seller. Just ask them "Can this be used with 100% pure essential oil?" They should give you the most accurate advise. Thanks!
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| FAQ |
Which FRAGRANCE OIL do you sell? Volume? How to use them?
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We offer 7 premium grade 100% fresh and natural fruit fragrance oil (10ml and 100ml), Best For DIY Cosmetic, Food Flavoring, Aromatherapy: Banana, Strawberry, Pomelo, Green Apple, Pineapple, Peach. For detailed user guide or any questions, kindly visit BioFinest.com.
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| FAQ |
Which ESSENTIAL OIL do you sell? Volume? How to use them?
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We have 50+ best selection of premium grade 100% pure organic aromatherapy essential oils (10ml and 100ml): Basil, Bergamot, Cinnamon, Citronella, Clary Sage, Clove Leaf, Coriander, Cypress, Eucalyptus, Frankincense, Geranium, Ginger, Green Tea, Jasmine, Juniper Berry, Lavender, Lemon, Lemongrass, Lily Flower, Mandarin, Marjoram, Myrrh, Neroli, Orange, Oregano, Patchouli, Peppermint, Pine, Roman Chamomile, Rosemary, Sandalwood, Spearmint, Tea Tree, Thyme, Vetiver, Wintergreen, Ylang Ylang. For detailed user guide or any questions, kindly visit BioFinest.com. Thanks!
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| FAQ |
Which CARRIER OIL do you sell? Volume? How to use them?
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We offer 10+ best selection of premium grade 100% pure organic carrier oil (10ml and 100ml), Best for Skin/Hair/Body Moisturizer, Cooking, Massage: Argan oil, Aloe vera oil, Jojoba oil, Evening Primrose oil, Pomegranate seed oil, Sweet almond oil, Rosehip oil, Grapeseed Oil, Coconut oil, Shea Butter, Flax Seed oil. For detailed user guide or any questions, kindly visit BioFinest.com. Thanks!
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| 34658058 |
Inquiry for the item from wan**** |
wan******* |
2019-02-18 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from wan****
Secret Inquiry |
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| 33839291 |
Inquiry for the item from kat**** |
kat******* |
2018-11-29 |
Answered |
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Hi, are these carrier oils or essential oils? Are your essential oils 100% organic and can be applicable on child’s skin? |
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[Re] Inquiry for the item from kat****
Hello, yes they are carrier oils. Our Essential oils are 100% pure and organic, we recommend diluting it first to carrier oil and perform a skin patch test to a non-senstive area before applying topically. |
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| 33756588 |
Inquiry related delivery from ang**** |
ang******* |
2018-11-23 |
Answered |
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Secret Inquiry |
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[Re] Inquiry related delivery from ang****
Secret Inquiry |
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[Re] Inquiry related delivery from ang****
Secret Inquiry |
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[Re] Inquiry related delivery from ang****
Secret Inquiry |
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| 33233942 |
Inquiry for the item from sim**** |
sim******* |
2018-10-10 |
Answered |
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Hi
Do you have hemp seed oil? What is the % of the linoleic acid for hemp seed oil and Moringa oil? |
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[Re] Inquiry for the item from sim****
Hi, we are currently sold out of Hemp Seed oil. Thanks. |
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[Re] Inquiry for the item from sim****
Hi will you restock? When? |
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[Re] Inquiry for the item from sim****
hello, we currently do not have a tentative timeline for the next restock. |
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| 32381669 |
Do you carry olive oil that can be used on skin? |
fou******* |
2018-07-17 |
Answered |
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Secret Inquiry |
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[Re] Do you carry olive oil that can be used on skin?
Secret Inquiry |
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| 28643576 |
Inquiry for the item from ali**** |
ali******* |
2017-09-25 |
Answered |
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Hi, if I am easily acne prone on my back and will like to get a massage oil, which should I get? Is it for direct use or I must mix? |
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[Re] Inquiry for the item from ali****
Hi there, you can try tea tree oil or lavender oil, and you can directly apply on the skin after diluting with a carrier oil like rosehip oil. Also, kindly apply a patch test before application on your skin. Thanks |
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| 27455920 |
Inquiry from lsl**** |
lsl******* |
2017-07-02 |
Answered |
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Hi, do you have watermelon seed oil? Tks. |
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[Re] Inquiry from lsl****
Hi, we have watermelon fragrance oil. Thanks |
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[Re] Inquiry from lsl****
Tks for the quick reply. Am looking for it as carrier oil, is it the same? |
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[Re] Inquiry from lsl****
No, this would be a fragrance oil, not a carrier oil. We have other types of carrier oils like Rosehip oil, Almond oil or Pomegranate seed oil. Thanks |
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[Re] Inquiry from lsl****
Ok tks. |
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| 27253741 |
Inquiry for the item from cra**** |
cra******* |
2017-06-15 |
Answered |
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Hi, can I check if there is any other ingredients included in the 100% pure organic Argan oil? Or is it just purely 100% just Argan oil?
Can I use it directly on my hair/face/body? If so? How many drops is recommended? |
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[Re] Inquiry for the item from cra****
Hi it is just pure Argan oil, you can use directly on hair/face/body. Usually about 10-15 drops on palm and apply on interest area. Thanks! |
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